At Creativando we are fully committed to the highest ethical standards, as well as to compliance with all applicable legislation, whether in our relations with our employees, regardless of their professional category, or with stakeholders in all the activities we carry out, with a fully applicable Code of Ethics.
We have also created this Ethical Channel for the prevention, detection, investigation and resolution of any situation of non-compliance with the law, our organisation’s Code of Ethics or internal regulations. This Ethical Channel is managed by an external and independent entity, Avezalia, guaranteeing the availability and integrity of communication.
To this end, please help us by informing us of any infringement that you may observe, whether you are a member of our organisation or not. This communication will be completely confidential, and should be addressed to our Compliance Officer, who will ensure your privacy, with no retaliation and guaranteeing your indemnity.
If you would rather do this anonymously, you do not need to give us your name, but please at least specify the facts and those responsible so that our Compliance Officer can investigate and clarify the reported facts. However, in this case we will not be able to provide any information on the development of the investigations and their outcome.
If you are a supplier, client or third party, you can also notify us of any irregularities you observe. This helps us to improve.
If, on the other hand, you have any questions or suggestions, you can also use our Ethical Channel so that our Compliance Officer can answer them, as long as they are related to our Regulatory Compliance programme, of course.
The period for motions for resolutions is as follows:
For enquiries, the period must not exceed 10 working days from receipt of the enquiry.
For reports of non-compliance, the deadline for issuing motions for resolution must not exceed 45 working days from receipt of the report.
The above periods may be extended where duly justified and communicated to the person who made the enquiry or complaint.
Thank you for your input.
The Management Team